This guide is for staff users to augment in-app descriptions and highlight the best use practices and how to set up useful features.
The most important step to make the staff app useful is to install the app on your device. Without installing the web-app you cannot receive push notifications when new orders arrive. You can disable push notifications any time, but they will never be sent to you when you mark yourself “Off Duty”.To install on iOS:
- Open Safari on your iOS device.
- Visit gotap.app and log in.
- Tap the “Share” icon in Safari.
- Select “Add to Home Screen” from the options.
- Confirm the installation by tapping “Add” in the top right corner.
To install on Android:
- On your Android device, open Chrome
.
- Go to gotap.app and log in.
- On the right of the address bar, tap More
Add to home screen
- Follow the on-screen instructions.
Subscribe to Notifications
Click the GoTap icon on your home screen to open the GoTap app and log in.
Open the side menu 
and click the “Subscribe to Notifications” button. You may then need to click the “Allow” button as a final step to accept the notifications.
If all went well you should receive an example notification!
You must click this button to receive push notifications.
You will only receive push notifications when “On Duty” is set to on.
When using a tablet or computer that stays on, as long as the webpage is showing the device can play a tone when a new order comes in.
You must click Allow in order for notifications to appear.
As soon as you click Allow you should receive a welcome notification with an example message.
New notifications on your lock screen show the quick details: What, Who and Where. Click the banner to go straight to the orders page to manage the order and see further details.
Guest Orders
This is your “tickets” page where all the open orders are displayed.
Menu button opens and closes the side-bar menu.
Click to organize the tickets by time, oldest tickets are first.
Click to organize the tickets by location.
Click “Make It” when you are ready to make the order. This signals to other staff that the order is being handled. In progress tickets go to the top of the list.
When the order is complete and ready to be delivered, click “Deliver It” this clears the ticket from the list of open orders.
If for some reason you can’t complete the order you can reset it back to un-made status.
Location of the guest
Name of the guest. If Room # and account name is requested, it will appear on a line right below the name.
What time the order was received.
Customizations requested by the guest.
Finished Orders
This page shows all completed orders that haven’t been deleted or archived by an Administrator. If you scroll to the bottom of the page you can navigate different pages of the report.
My Profile
Update your name, email and password.
After your update your name or email address, click Update Info.
After you enter your current password and your new password twice, click Update Password (not shown, have to scroll down)
Affiliate Income
This page describes how you can sign up to become part of our affiliate income program where we pay you to tell others about our service.
App Features
There are so many features we want to build into this app, but we want to make sure that we are building what you want and what helps you best. Use this page to vote for the most important features to you.
Click to vote for a particular feature from 1-5: “I don’t want this” to “Please make it now!”